Frequently Asked Questions

1. Once you have chosen the product you want to buy, click on the “Add to cart” button on the product page.
   If the product has variables, such as scale or version, you must select which one you want before adding to cart.
   If the product is a Preorder you will be able to select if you want to pay the full price or pay a deposit and pay the rest later.

2. In the cart click on “Checkout” to go to the payment page.
   If you want to buy more products you can add them to the cart as in the previous step.
   You can always access the cart by clicking on the cart icon at the top right of the website.

3. Fill in the form with your personal data and shipping address.
4. Select your preferred payment method, fill in the requested information and click on“Place order”.
5. After completing the payment you will receive an email with the confirmation of your order.
   If you do not find the email in your inbox, we recommend that you check your spam or junk mail folder.
   To ensure you receive our communications, please mark our email as “not spam”.

Preorder products are those that, at the time of sale, are not available in stock and are not ready to be shipped.
The studios present a prototype and the figures are offered for sale prior to production.
Once production is completed, they are shipped to buyers.
The estimated production completion date is indicated in the product description.

Products in stock are those that are available in the warehouse and ready to be shipped.
As soon as we receive the order we send it to the customer.

These terms refer to the quarter of the year in which production is expected to be completed and the figure shipped.

Q1 (First Quarter): January to March
Q2 (Second Quarter): April to June
Q3 (Third Quarter): July to September
Q4 (Fourth Quarter): October to December

It is important to note that these dates are estimates and may be subject to delays due to various reasons.

If the product you want is out of stock, you can visit the product page and leave your email so we can notify you when it is available again.
If the product has variables (scale, version, etc.), you must first select the one you are interested in before leaving your email.

Most of the figures have a limited production run and are unlikely to be restocked, but occasionally there may be some units available for various reasons.

After full payment or deposit, your figure is reserved and you will have to wait for production.
Check the production date on the product page.
This date may vary due to production delays or other inconveniences.
The studio will provide updates, images of the process and inform if there are any delays.

Reservations with deposit or payment in installments: We recommend paying attention to the email.
When the figure is ready to ship, we will notify you to complete the final payment.

When you have completed the payment in full and the figure is ready, we will proceed to send it.